Cancellation Policy

 CANCELLATION BY ARORA JEWELLERS  

There may be certain orders that we cannot accept and      therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. Some reasons may include limitation on quantity available for purchase, errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue which Glanz by Arora Jewellers identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order.

CANCELLATION BY CUSTOMER

 Once an order is placed, it can only be cancelled within 2 days of placing the order or before it is shipped to the provided destination. However, personalized orders can only be cancelled or modified within 1 hour of order placement.

  Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through other means ( if required ). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque.


NOTE : - We will not entertain any cancellation request after the product has been shipped.

Cancellation FAQs

How can I cancel my order?

To cancel your order, please contact our customer support on +91 3584 6268 (10:00 AM to 6:00 PM / Mon-Sat) or write to us support@glanzjewelz.com or through any of our support channels (Chat/WhatsApp). Please read our cancellation policy for more information.

What is the refund procedure for cancelled or return orders?

We initiate the refunds immediately after approval of cancellation request and in case of return within 2 working days of us receiving the product in our Warehouse.

PREPAID ORDERS: Refunds are initiated directly to the original payment source.

COD ORDERS: Refunds are initiated via a Razorpay Payout link, which we share with the customers who opted to return. Please enter the correct details in the link and choose the mode of accepting payment.

Can I exchange the product?

We offer exchanges in the unlikely event the product delivered is in damaged condition(for which a proof of video is required showcasing the unboxing/unpacking of the product fresh from delivery).
You can reach out to us. We will immediately either return, replace or exchange the product.
Please note that in the event of an exchange, any price differences will be collected or refunded to you, as the case may be. Exchange is not applicable in case of personalized jewellery.

How can I return my order?

In how many days will my return be picked up?

It takes up to 3 working days to get the return pick-up done from your location, once the return request has been placed.In case your return pick-up is not done within 3 working days, please reach out to us on support@glanzjewelz.com

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