RETURN, REFUND & CANCELLATION

We initiate the refunds within 2 working days of us receiving the product in our Warehouse.

PREPAID ORDERS: Refunds are initiated directly to the original payment source.

COD ORDERS: Refunds are initiated via a Razorpay Payout link, which we share with the customers who opted to return. Please enter the correct details in the link and choose the mode of accepting payment.

We offer exchanges in the unlikely event the product delivered is in damaged condition(for which a proof of video is required showcasing the unboxing/unpacking of the product fresh from delivery).
You can reach out to us. We will immediately either return, replace or exchange the product.
Please note that in the event of an exchange, any price differences will be collected or refunded to you, as the case may be. Exchange is not applicable in case of personalized jewellery.

It takes up to 3 working days to get the return pick-up done from your location, once the return request has been placed. In case your return pick-up is not done within 3 working days, please reach out to us on support@glanzjewelz.com

To cancel your order, please contact our customer support on +91 3584 6268 (10:00 AM to 6:00 PM / Mon-Sat) or write to us support@glanzjewelz.com or through any of our support channels (Chat/WhatsApp). Please read our cancellation policy for more information.