Payments FAQs

What payment methods are accepted at GLANZ?

We ensure seamless and secure online payments to provide you with a convenient shopping experience, we accept various payment options.
You can pay for your order using:
- Credit Cards
- Debit Cards
- Cash on Delivery (COD)
- Net Banking
- UPI and other major modes of payment.
Additionally, we offer Credit Card EMI, Debit Card EMI and Cardless EMI.

What should I do if the payment is deducted but I haven’t received the order confirmation?

After making the payment, please allow up to 10-15 minutes to receive an order confirmation email or text message. If you haven't received any confirmation within 24 hours, please contact our customer support on +91 3584 6268 (10:00 AM to 6:00 PM / Mon-Sat) or write us to or through any of our support channels (Chat/WhatsApp) we will assist you further.
If the payment has been received by us, we will manually create your order and ship it. However, if the amount has not reached us, the payment gateway will automatically refund the amount to your original payment source within 5-7 working days.

Do you offer EMI options for payments?

Yes, we do offer an EMI option for payments. To avail EMI, You can check EMI plans and Offers (Powered by Razorpay - India’s Most Secured Payment Gateway) on the product page and compare different EMI plans and choose the suitable EMI plan available and you can select the EMI option as your payment mode during the checkout process.
This allows you to conveniently spread your payment over monthly instalments, making your purchase more affordable and manageable.

What is the COD(Cash On Delivery) limit?

You can choose a COD option on orders up to ₹5,000. If your order amount is above this, please use a digital method of payment.

How many days will it take for the refund to reflect in my account?

All refunds are initiated from our side within 2 days of Cancellation/Return delivered to our Warehouse.

COD ORDERS: If you have placed a COD order, you will receive a Razorpay Payout link for your inputs and the amount will be credited instantly once your input is received.

PREPAID ORDERS: If you had placed a prepaid order, the amount will be credited to your account within 7 to 10 days of refund initiation.